Define the responsibilities of a medical office administrator (MOA)

Discuss the importance of maintaining medical records

Explain HIPAA compliance and the benefits of having EHR

Distinguish between the ICD, CPT, and HCPCS medical coding systems

Outline different types of health insurance plans and reimbursement procedures

Summarise the registration procedure and strategies for handling and minimising patient complaints

List strategies for effective procurement and inventory management

Explain how a medical office can prepare to mitigate disasters and emergencies

Review the human resource management in a medical office

Recognise the strategies for building a team and resolving and preventing potential conflicts in a medical setting

Describe the steps involved in planning a well-structured budget in a medical setting

Recall different approaches to address financial discrepancies and plan financial growth