For over three decades, I’ve witnessed the evolution of the web from its rudimentary beginnings to the dynamic, user-centric ecosystems of today. Starting in the 90s, when websites were tables and frames, I’ve had the privilege of building, refining, and adapting to the ever-changing landscape of web development.

My expertise spans platforms like WordPress, Joomla, and Drupal—each offering unique tools to elevate customer experience (CX), a concept that has remained central to my work despite the technological shifts over the years. In this post, I’ll share insights into how these CMS platforms contribute to creating seamless digital experiences and why prioritizing CX is more critical than ever.

The Evolution of Customer Experience in Web Development

Before diving into specific CMS platforms, it’s essential to understand the shift in priorities over the years. Early websites focused on delivering information; today, users expect intuitive navigation, fast load times, mobile responsiveness, and personalized interactions. Customer experience isn’t just about aesthetics—it’s about anticipating user needs and removing friction at every touchpoint. My goal has always been to use the right tools to turn this vision into reality.